Service, Repair & Maintenance


At Wm. Masters, everything we do is focused on providing outstanding customer service and caring for each customer. Our phone line is open, and we’re ready to help 24 hours a day, 7 days a week, making sure you have access to a professional customer service representative at any hour for any reason.

When you work with us, you’re working with a company that strives to maintain an industry-leading response time for all home-related emergency calls. Whatever fixtures and appliances are in your home, be assured that you will be taken care of quickly by one of our highly-trained technicians.


Did your air conditioner stop running? Is the heat coming from your heater only half as warm as it used to be?

It’s always better to be safe than sorry when it comes to your family and home, and by detecting problems early, you can save money and future headaches. When you have questions, we’re here to answer them. For any repair questions, contact us. Our trained customer service specialists will assess the situation with you and assist in deciding if a visit from one of our technicians is necessary.

Do you really need maintenance performed if your furnace and air conditioner are only a year or two old?

Believe it or not, even after as little as one year, systems start losing efficiency. For every 10% of lost efficiency, your utility bills can rise by as much as 23%!

Your heating and air conditioning system is probably the most expensive piece of equipment in your home. By keeping your system maintained on a regular basis, like your car, you can extend the life of your new system and the savings from it running efficiently. By keeping the furnace and air conditioner tuned up, you are protecting your investment.

Wm. Masters can help protect your investment and provide needed maintenance.


We’ve all said it before; “If only I would’ve taken care of this sooner!”

There are two reasons we often wait too long to replace something in our home:

  • Even if not functioning at 100%, we feel a sense of ownership and comfort with our appliances.
  • There are a lot of options and information to sort through both online and in retail outlets. It’s hard to know who to trust and if you’re getting a good deal. And then installation is a whole different problem.

When a product that plays an important role in your home starts to deteriorate or becomes unreliable, it needs to be replaced. Whether you are in need of a brand new heating and air conditioning system or a new furnace, Wm. Masters, Inc. is prepared to assist you with the best service and quality products that you can depend on.


The most reliable heating and air conditioning products by Trane installed by Wm. Masters, Inc. technicians has proven to be an effective solution. These systems will not only be dependable, but keep you comfortable and save you money on your next energy bill. Ask one of our specialists about the Trane Hybrid Systems.

As a dealer of Trane products, we can provide you with a Hybrid heating and air conditioning system, which can be monitored and maintained from your smartphone. You can choose to heat & cool your home based on current utility prices using a Trane hybrid system!

Trane partner page.

For any questions related to replacement or add-on products, contact us to get the answers you’re looking for.


For emergencies, call (309) 662-8481.
For non-emergencies, submit a service request.

For emergencies, call (309) 662-8481.
For non-emergencies, submit a service request.